DUE TO COVID-19 ALL APPOINTMENT REQUESTS ARE TRIAGED AND PUT DOWN FOR A TELEPHONE CONSULTATION
Telephone Reception on 01772 325060 for an appointment.
PLEASE BE AWARE ALL PHONE CALLS TO THIS PRACTICE ARE RECORDED.
Our appointment system is there to help patients to see a GP or nurse.
- Appointments can be booked up to 2 weeks in advance, either by telephone, at the desk or on line via the practice website.
- Each appointment is for 10 minutes.
- Each appointment can only be for one person.
- Appointments can be made online using Patient Access ask at Reception for details and visit www.patient.co.uk/access.
- Children under 14 must be accompanied by an adult.
- If you are late for your appointment, you will be asked to rebook (even if the doctor is running late). Please tell the receptionist if your illness cannot wait until the next available appointment.
If you wish to book your appointments on line please speak to the receptionist who will provide the necessary paperwork for you.
This service is for patients who feel they cannot wait for a routine appointment. They will ask to speak to a Doctor or Nurse Practitioner, so as to decide on the best way to help with the problem.
It is often possible for the doctor or nurse practitioner to deal with your problem by phone. Please speak to the receptionist about this service – available 8.30am to 5pm. The doctor or nurse will phone you back as soon as is practical.
Please remember, if your request relates to a fit note or a prescription request the receptionist can assist you.
Please ensure that we have your correct contact details.
Urgent Problems and Emergencies
Urgent same day appointments have been put in place at the request of the GP partners and it allows the practice to deal with the increasing number of patient appointments in the most effective way.
Urgent appointments are made for those with an urgent medical matter that needs treating that day.
If the problem is urgent please tell the receptionist and your call will be returned, by the on-call doctor, as soon as possible. This service is available between 8.00am and 6.00pm every day.
In case of emergencies e.g. collapse, chest pain, severe shortness of breath or bleeding it may be best to phone 999
Notice to Patients who are over 75 years of age
In Line with Department of Health Guidelines with effect from 1st April 2014, any patient of 75 years and over must have a named GP for their care.
Notice to all patients
If you are unsure of whom your named doctor is please ask the receptionist to check for you. You are still free to see any other doctor in the Practice.